Refund policy

Pathraya Herbal Hair & Body Care Return & Refund Policy

1. Return & Refund Policy

At Pathraya, we are committed to providing high-quality herbal hair and body care products. To ensure a fair shopping experience, we have established the following return and refund policy:

• No Unconditional Returns: We do not accept returns or refunds due to personal preference, scent dissatisfaction, or other subjective reasons.

• Product Quality Issues: If you receive a product with significant quality issues (e.g., leakage, severe packaging damage, or defective items), please contact us within 48 hours of receiving the item. Provide clear photos or videos as proof, and we will review your request.

• Shipping Damage: If the product is damaged during shipping, please retain the original packaging and provide photos of the damage for verification.

2. Resolution Options

For eligible cases, we offer the following solutions:

• Compensation via Discount Coupon: Once the issue is verified, we will issue a discount coupon equivalent to the product's value, which can be used for your next purchase.

• Partial Compensation: In certain cases, we may offer a partial discount coupon as compensation instead of a full-value coupon.